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Frequently Asked Questions
Find quick answers to common questions about payments, billing, and banking info.
Your street address helps verify your identity and ensures secure processing of your payments. It's especially important for certain payment providers that require address verification to prevent fraud and meet regulatory requirements. Rest assured, your address is kept private and never shared publicly.
We require your banking information to process and send your payouts securely based on your selected payment method.
Yes. We take privacy and data security seriously. Your information is stored securely and is only used for payment processing.
This is the full name of the person or business who owns the bank account. It should match the name on your bank statement.
This refers to the type of your account — e.g., "Savings", "Current", or "Cheque". Check with your bank if you're unsure.
In South Africa, the branch code is a 6-digit number that identifies your bank’s branch. You can usually find it on your bank card or statement.
If you’re an international user, we may ask for your SWIFT/BIC code, IBAN, and bank country in addition to your account number and account holder name.
A SWIFT or BIC code is used to identify banks globally and is required for international transfers. Your bank can provide it.
An IBAN (International Bank Account Number) is used for international payments, mostly in Europe and some other countries.
You can always log in and update your payment details. Be sure to double-check everything before saving changes.